[Note from Jaya: The last time we did this seminar, it was booked to capacity. So we added one more 2006 date for you. Register now because the date is coming up fast!]
Sunday, September 10, 2006.
Your front desk staff is one of the most important influences on the profitability of your spa or salon. It is often the first point of contact with your customers, is in charge of your service scheduling, and largely responsible for how smoothly your business flows and operates daily. However, proper front desk training is often overlooked by management, resulting in lost revenues, employee turnover, and customer dissatisfaction.
In this informative 1-day seminar, Jaya Schillinger and Keith West-Harrison will share with you the techniques they have developed over years of training front desk teams. Beyond the computer and cash-handling aspects of job training that you already do now, you and your staff will learn how to turn the front desk into a profitability machine:
-Making a good first impression
-How to multi-task at the front desk
-Sell more of your premium priced services
-Fill more of your hard-to-sell appointment hours
-Client rebooking techniques
-Up-sell with gift certificate packages
-Clear out slow-moving retail items at full price!
Don’t miss this chance to get the tools you need to train your front desk team! These simple but proven strategies will help you get the most value from your reception staff and will pay for itself many times over with increased revenues. Even this traditionally high-turnover position can help generate the vital income your company needs —and you’ll tap that hidden resource as soon as you get back to business!
-All Power-Up! Front Desk graduates will be presented with an impressive Preston Professional Excellence award upon completing the program.
-Our 2-hour service and retail sales training DVD: The Sky’s the Limit, —an experience that will help you grow your clientele, retail sales, and personal income.
-Our guided coaching meditation CD: Inspirational Days & Nights to help you start and end your workdays with clarity and confidence.
-Finally, every successful graduate will be issued a personally signed letter of professional endorsement from Douglas Preston. This is an excellent addition to your professional résumé and a powerful boost for your next employee evaluation!
Program Cost: $249
SPECIAL OFFER: Save up to 20%
· 10% discount for active Preston Private Label customers or Inspiration Inc. coaching clients!
· 10% discount if two or more individuals from the same company attend!
Date & Time:
Sunday September 10, 2006. (9:00 am to 5:00 pm)
The Inn at Saratoga in Saratoga, CA.
Planning to stay at The Inn at Saratoga? Mention you are with Preston Inc. at the time of your reservation and receive a room rate of $139.00/night.
Includes continental breakfast in the meeting room.
There are neighborhood restaurants nearby for lunch.
Special note for spa & salon employees:
This is one educational experience your employer will find worthy of paying for, so be sure to tell them about it!
Click Here to Register Now *Expired
Testimonials from previous Powered-Up! Front Desk attendees:
“I got a lot out of The Powered-Up! Front Desk class as an owner. I was going to send my front desk person but she had family obligations. I’m glad it worked out that I went and would recommend it to other owners as well. The class had a lot of good suggestions which I am going to implement ASAP. Also, I don’t know about other owners but I always wonder “how do the big spas handle this situation?” Talking to some of the girls that are in this position gave me some insight into their front desk policies. Very interesting! It was good for me to step out of the esthetician world and into the “Front Desk” position. I might add too that it really helps as owners to know that you’re not alone in your endeavor. Thanks for a great class!”
Cindy Martin, Owner of A Thousand Cranes Day Spa in Modesto, California
“The girls loved the front desk class. We had a company meeting this morning and they have a lot of great ideas now to implement!! Thank you so much again!!”
Debbie Savino, Owner of Aquablue Skin & Body Spa in Salinas, California
“What an absolutely wonderful wealth of information Jaya & Keith gave…I came away with 5 new tools to implement. It was entertaining and informative.”
Jeannine Fernandes, Front Desk Staff Member at Glen Ivy Day Spa in Valencia, California
“The industry knowledge was spot on! It’s nice to talk and listen to others who understand! I can wait to implement some of the new ideas learned here today. The instructors’ presentation skills were great! Very knowledgeable, and the handouts will prove to be very helpful in training our staff to be exceptional.”
Front Desk Staff Member
“I feel this information is necessary to every spa. I was never bored, because it was very entertaining. It was very useful in day-to-day life in general, and I’m taking back the motivational techniques. And I’ll definitely use sales techniques for my staff.”
Front Desk Staff Member
“Very knowledgeable. Wonderful! I loved, absolutely loved this training. I can’t wait to share all I’ve learned. The pace of the class was good, not too fast, and touched on every subject. It was very useful. This experience is really going to impact me and my staff in a wonderful way. I had a great time. All of you are excellent coaches/consultants. I had a wonderful time and I learned so much. Thank you.”
Front Desk Staff Member
“Jaya & Keith’s knowledge was wonderful. I plan to share this great knowledge with my staff! The flow was smooth and kept me involved throughout the entire class. The information is very useful, well organized, and very well orchestrated!”
Jaya Savannah - Chief Inspiration Officer. Strategy Coach for Holistic Businesses. Trainer, speaker, and writer. Spiritually aware, yet street smart. Elephant lover.