The Powered-Up! Front Desk: Creating a Highly Effective Spa & Salon Reception Team

New seminar: June 11, 2006

Your front desk staff is one of the most important influences on the profitability of your spa or salon. It is often the first point of contact with your customers, is in charge of your service scheduling, and largely responsible for how smoothly your business flows and operates daily. However, proper front desk training is often overlooked by management, resulting in lost revenues, employee turnover, and customer dissatisfaction.

In this informative 1-day seminar, Jaya Schillinger and Keith West-Harrison will share with you the techniques they have developed over years of training front desk teams. Beyond the computer and cash-handling aspects of job training that you already do now, you and your staff will learn how to turn the front desk into a profitability machine:

  • Making a good first impression
  • How to multi-task at the front desk
  • Sell more of your premium priced services
  • Fill more of your hard-to-sell appointment hours
  • Client rebooking techniques
  • Up-sell with gift certificate packages
  • Clear out slow-moving retail items at full price!

Don’t miss this chance to get the tools you need to train your front desk team! These simple but proven strategies will help you get the most value from your reception staff and will pay for itself many times over with increased revenues. Even this traditionally high-turnover position can help generate the vital income your company needs —and you’ll tap that hidden resource as soon as you get back to business!


  • All Power-Up! Front Desk graduates will be presented with an impressive Preston Professional Excellence award upon completing the program.
  • Our 2-hour service and retail sales training DVD: The Sky’s the Limit, —an experience that will help you grow your clientele, retail sales, and personal income.
  • Our guided coaching meditation CD: Inspirational Days & Nights to help you start and end your workdays with clarity and confidence. 
  • Finally, every successful graduate will be issued a personally signed letter of professional endorsement from Douglas Preston. This is an excellent addition to your professional résumé and a powerful boost for your next employee evaluation!

Program Cost: $249

Date & Time:

Sunday June 11, 2006. (9:00 am to 5:00 pm)


The Inn at Saratoga in Saratoga, CA.
Includes continental breakfast in the meeting room.

There are neighborhood restaurants nearby for lunch.

Special note for spa & salon employees:

This is one educational experience your employer will find worthy of paying for, so be sure to tell them about it!


About the Author

Jaya Savannah - Chief Inspiration Officer. Strategy Coach for Holistic Businesses. Trainer, speaker, and writer. Spiritually aware, yet street smart. Elephant lover.